Return Policy

You may return your product within 15 days using our free returns option for a full credit and re-order your replacement item.

The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price.

Items must be returned unwashed, unworn, undamaged, and with all tags attached.

SALE MERCHANDISE CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.


BY MAIL: Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns international addresses.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address below within 15 days from the ship date. We will refund the return shipping costs if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.

Online Returns address:

B35 Đường 4A, Tân Hưng, Quận 7, TP.HCM, 700000

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Tiniboo stores for an exchange or refund. You must provide your order invoice and the credit card used to make the purchase. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only.